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As many of the lowest reviews on Google for this pub indicate, the staff have a vengeance against people requesting tap water and not purchasing a drink. I visited the pub today while walking Malvern Hills with my friends, we used the restroom and were looking to order drinks. Three of my friends decided they wanted tap water while me and my friend wanted lemon and lime. The bar staff refused to serve us because not everyone was buying drinks and proceeded to talk about the struggling costs and bills for the pub, so we decided to vacate. While walking away from the bar I told my friends that licensed venues must serve free tap water to which another member of the bar staff told me to shut my mouth. I found this to be very rude, unprofessional and left a bitter taste in my mouth. From a business standpoint, I found this situation to be completely absurd. There were plenty of empty tables in the pub which do not generate revenue. Turning away a group of people, some of whom want to purchase drinks and some who want tap water seems counterinitiative as there is some revenue to be generated as opposed to none at all on empty tables. Paragraph 2 of the Licensing Act 2003 (Mandatory Licensing Conditions) (Amendment) Order 2014 – “The responsible person must ensure that free potable water is provided on request to customers where it is reasonably available.”
Went to this lovely little pub on Sunday with our friends after a long walk on the Malvern Hills with their Dog. Had a great time and enjoyed some good food and drinks. Thanks to all the staff who helped make this happen. Would recommend it to everyone
Arrived late, but still got fed, even after the food had stopped. Great location, fantastic views from the rooms. Lots of good walks nearby. Loads of information for walkers. Make sure your hungry as the portions are proper man size.
Absolutely beautiful place to stay ❤️, staff were all so friendly, nothing was too much bother, food was brilliant, the views from our room were just beautiful 😍
Was very glad to be welcomed into this friendly pub after a massive day of hiking. Some brilliant local beers on draft. Have a go of the Nightjar stout. We had an awesome steak pie and pulled beef from the specials board. Food portions are big and quality is excellent. Lower bar is dog friendly and both entrances have a place to clean your muddy boots. Highly recommend this lovely pub.
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