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Unfortunately our stay was not great. We had stayed before a few years ago, and it was great, so we were excited to be going back. The room was filthy, thick with dust and dirt in drawers and bits all over carpet. I had to ask for a cloth to clean it myself and this did not bother staff at all. We had an item go missing from our room the day after arriving and nobody was interested or offered any apology or even looked into it properly. I will never be back unfortunately. There is one lovely lady who worked there but that is the only positive thing I have to say.
False advertising states have car parking, book, pay in advanced add message re require carparking. Hotel reply much later stating NO Parking is available! Don't even offer or suggest anywhere else to park! Hotel should correctly advertise their facilities! Hotel have no record of 3rd party bookings despite taking full payment. Customer services is a chat bot service so totally useless....
On the coast to coast and couldn’t have come across a better pit stop. Lovely cosy pub with even lovelier hosts. Would highly recommend you pencil this in to you c2c or just if you are passing through. Will definitely be back if in the area!
Love the reception lady what a warm friendly and helpful individual And the guy who was on the reception in the morning was wonderful ringing us a cab to the station See you in November Drew and Kelly x
Great location, excellent and welcoming staff. Rooms were decent but noticed some problems - broken curtain, kettle plug wouldn't reach socket, low water pressure in shower, and one of the staircases had a doorway that is easy to hit you're head on due to being too low.
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