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Sudbury House looked after us for our business Christmas party this year. They went beyond the call of duty to ensure we had a good time, the food was superb and we would not hesitate to come back. Excellent service from an excellent team, many thanks.
I and my partner were fortunate enough to spend our Wedding Day at Sudbury House Hotel. The day was perfect, thanks to Natalie & the team going above & beyond! The scenery is stunning and made some really good photos for our wedding. All of the guests who attended in the day & evening complimented the foods provided, especially the roast beef. The deluxe Suite was definately pleasant, spacious & worth the money which added a special feel to our day. Thank you Sudbury House & team for make our day special.
Well, where shall I start, if you want a luxury stay i definitely recommend not to stay here. The rooms were dirty and throughout my stay , they weren’t cleaned once. The toilet had skid marks from the last people that stayed and when I asked for this to be cleaned, I was told they would send someone , no one came. Sleeping on the beds was like lying on an ironing board, hard and uncomfortable. The heating in my room was not working which caused my baby to get ill , when telling reception they said they would fix it. , again nothing was done. The staff were rude , and weren’t interested in making me feel comfortable at all. We also had a party hosted there , worst experience ever. Was told to turn our ethnic music down because apparently it was too loud , but yet before the party we was told we can have it at any volume. Ruined the whole birthday party. Food was also cold and on multiple occasions the wrong food was being brought out. DO NOT STAY AT THIS HOTEL, SAVE YOUR MONEY AND STAY IN A TRAVELODGE , WHICH IS 10x BETTER.
If I had known this hotel was run by a bunch or racists, I could have prevented the biggest waste of money as we (tried to) celebrate my mothers birthday. Apparently our "ethnic" music was too loud even though we were in a function room completely to ourselves. Good luck getting service at breakfast when Jane is on her shift, can't even get a cup of coffee until the white guests are seated. And don't expect an apology from events manager Zoe because you will be sadly disappointed. They even forgot to charge us for the food on the night so they charged each of our guests cards without consent. Very rude, obviously racist and one of the worst services I have every encountered - Stay clear of this place if you like modern integration of cultures and people with manners and respect.
Was here for my son's wedding, to me, everything went smoothly with no problems. The room was comfortable and clean, well presented and odourless. The food was tasty and enjoyable. Breakfast the following morning was awesome and, again, tasty food. Staff, to me, appeared diligent and efficient plus the had the knack of not being in your face but we're there when you needed them.
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